fametek.com offers free ground shipping within the 48 contiguous states. We do not support shipping outside of the U.S.
When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you'll need it for a return shipment. If you require any assistance, please send an e-mail and provide the order confirmation number with a brief explanation of your issue. Returns & Exchange Policies A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the customer at his or her expense. We will issue a refund or exchange as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing.