Register your products online.
To register your Fametek or Massive Audio products online simply scan or take a photo of your receipt and completed registration card and email it to email@example.com
How do I know if my FAMETEK / Massive Audio product is covered under the manufactures warranty?
You can refer to our Limited Warranty PDF listed below for your product. If you have more questions or need a Return Authorization (required to send in a product), our Customer Service Representatives can help. Massive Audio Customer Service Email: firstname.lastname@example.org Phone: 1-323-262-2262 M-F 9am-5pm Pacific Time
When purchased from an Authorized FAMETEK retailer, Fametek warrants this product to be free from defects in material and workmanship under normal use for a period of ONE (1) YEAR from date of original purchase with proof of purchase from an authorized Famtek or Massive Audio retailer. If this product is identified as "Refurbished" or "B Goods", the warranty is limited to a period of THREE (3) MONTHS from date of original purchase. In all cases you must have the original receipt. Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction during the warranty period, Fametek will repair or replace (at its discretion) the defective merchandise with equivalent merchandise. Warranty replacements may have cosmetic scratches and blemishes. Discontinued products may be replaced with more current equivalent products. This warranty is valid only for the original purchaser and is not extended to owners of the product subsequent to the original purchaser. Any applicable implied warranties are limited in duration to a period of the express warranty as provided herein beginning with the date of the original purchase at retail, and no warranties, whether express or implied, shall apply to this product thereafter. Some states do not allow limitations on implied warranties; therefore, these exclusions may not apply to you. This warranty gives you specific legal rights; however you may have other rights that vary from state to state.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE
Defective merchandise should be returned to the Fametek / Massive Audio retailer you purchased your product from for warranty.
If you purchased from www.fametek.com or if it becomes necessary for you to return defective merchandise directly to Fametek, call the Fametek Customer Service Department at 1-323-262-2262 for a Return Authorization (RMA) number. Package all defective items in the original container or in a package that will prevent shipping damage and accompany with a copy of the receipt, and return to:
2261 S. Atlantic Blvd
Commerce CA 90040
The RMA number must be clearly marked on the outside of the package. Please return only defective components (tweeter, crossover, plug, etc.). The return of functioning items increases your return freight charges. Non-defective items received will be returned freight collect.
Include a copy of the original receipt with the purchase date clearly visible, and a “proof-of-purchase” statement listing the Customer’s name, Retailers name and invoice number, and product purchased. Warranty expiration on items without proof-of-purchase will be determined from type of sale and the manufacturing date code. Freight must be prepaid; items sent freight collect, or COD, will be refused.
Failure to follow these steps may void your warranty. Any questions can be directed to the Massive Audio Customer Service Department at 1-323-262-2262
WHAT IS NOT COVERED?
This warranty is valid only if the product is purchased from an Authorized MASSIVE / FAMETEK Retailer and used for the purpose for which it was designed. It does not cover:
- Damage due to improper installation and/or subsequent damage to other components.
- Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
- Damage through negligence, misuse, accident or abuse.
- Repeated returns for the same damage may be considered abuse.
- Any cost or expense related to the removal or re installation of product.
- Speakers damaged due to amplifier clipping or distortion.
- Items previously repaired or modified by any unauthorized repair facility.
- Return shipping on non-defective items.
- Products with tampered or missing barcode labels.
- Products returned without a Return Merchandise Authorization (RMA) number.
- Freight Damage.
- The cost of shipping product to FAMETEK unless purchased on www.fametek.com.
- Service performed by anyone other than FAMETEK.
HOW LONG WILL IT TAKE?
Fametek strives to maintain a goal of 1 week service for all products returned. Delays may be incurred if lack of replacement inventory or parts is encountered.
Contact your International Fametek retailer, distributor or representative concerning specific procedures for your country’s warranty policies.
Coverage is limited to the product only. This warranty does not cover incidental or consequential damages and does not cover the cost of freight charges, removing or reinstalling the product. Fametek products are capable of reproducing sounds over 120dB. Listening to music of 120dB or more may result in loss of hearing. Fametek LLC or Massive Audio, Inc. will not be responsible for any injuries due to the misuse of this product.